Trust is fundamental to effective relationships and organizations. In her TED Talk, “How to Build (and Rebuild) Trust,” Harvard Business School professor Frances Frei identifies authenticity, logic, and empathy as the core components of trust. Drawing from her experience at Uber, she offers practical strategies for establishing, maintaining, and restoring trust. The presentation includes viewing Frei’s talk, followed by a discussion on applying these principles within our community.

Image credit: Public domain by Cindy Wright via OpenArt.ai.